At FLORYA, we always prioritize our customers’ satisfaction and strive to provide high-quality products and a distinguished shopping experience. If the product is not as you expected, we offer the possibility of return or exchange under the following conditions:
1. Conditions for Return and Exchange
You can request a return or exchange within 14 days from the date of receipt.
The product must be in its original condition:
Unused, unwashed, and with all original tags and labels intact.
Products that have been used or damaged after receipt are not eligible for return or exchange.
Products included in promotions or major discounts may not be eligible for return (except in case of a manufacturing defect).
Proof of purchase (order number or invoice) must be provided when requesting a return or exchange.
2. Cases Eligible for Return or Exchange
Receiving a product different from the ordered item.
Presence of a clear manufacturing defect in the product.
Size or color issue, provided the product remains in its original condition.
3. Return Procedure and Refund
After receiving the product and performing a quality check, the request will be approved within 3 to 5 business days.
The refund will be issued to the original payment method (e-wallet, bank transfer, or card).
If payment was made on delivery, the refund will be transferred to the customer’s bank account or Vodafone Cash wallet.
4. Shipping Cost for Returns or Exchanges
In case of an error by FLORYA (defect or wrong product): FLORYA bears all shipping costs.
If the customer requests an exchange for personal reasons (such as size): The customer bears round-trip shipping costs.
5. Contact Us
For any inquiries regarding returns or exchanges, you can contact us via:
We emphasize that our goal at FLORYA is your complete satisfaction with every shopping experience, and we will always work to provide the best service for you.
